Help / FAQs
Hopefully, our answers to frequently asked questions will save you time.
Still have a question? Then contact our customer services department.
Always use our customer services department to ask your question, so that it reaches the right team. We cannot answer service-related questions via social media, including Facebook or Instagram. If we do receive a question via social media, we will refer you to our customer services team.
- Orders and delivery
- Exchanges and returns
Ordering and delivery
Do you offer free shipping?
Delivery is free within the Netherlands, to Belgium, Luxembourg, and Germany, for orders above € 50, in combination with a 4funkyflavours account. Free shipping is also applicable to other countries, for the minimum order amount of € 100. More information.
I gave an incorrect delivery address
Contact our customer services department as soon as possible. Once a package has been dispatched, we can no longer amend the address. We can try to contact our shipping partner to change the address. If that is no longer possible, we have to wait until the package has been returned to us. We will then make another arrangement.
How soon will I receive my order?
Delivery time is 1 to 5 working days depending on the country. Deliveries within the Netherlands and to Belgium are generally delivered within 1 to 2 working days.
Can I collect my order?
It is not possible to have your order delivered directly to our concept store or outlet store in Eindhoven at present. Contact our customer services department to make an arrangement.
I have not received my order
Contact our customer services department. We will do our utmost to resolve the issue.
Exchanges and returns
I would like to exchange an item
You can easily exchange items within 14 days via the Returns page. The cooling off period ends after 14 days and you can then no longer exchange items.
I would like to return an item
You can easily return items within 14 days. See the Returns page. The cooling off period ends after 14 days and you can then no longer return items.
I have received the wrong item
We always do our utmost to deliver the correct order. If you have received the wrong item, please contact our customer services department. We will try to deliver the correct item as soon as possible.
There is a quality issue with the item
If there is a quality issue, please contact our customer services department as soon as possible. We will do our utmost to offer an appropriate solution. Ensure that you return the item within 14 days. See the Returns page for this. The cooling off period ends after 14 days and you can then no longer return items.
Can I return a sale item?
Yes, you can return a sale item. See the Returns page. The cooling off period ends after 14 days and you can then no longer return items.
How can I pay?
There are various ways of paying and these vary per country. iDeal, Bancontact, Visa and Mastercard are widely used. We offer payment via Bancontact for our Belgian clients. We then receive payment immediately and the order is processed. If paying by transfer, it can take longer for us to receive the money. It can take 1 to 5 working days, dependent on the bank. If you wish to receive your order quickly, use a quick/immediate method of payment such as iDeal, credit card or Bancontact.
Is payment to 4funkyflavours secure?
We use MultiSafepay to process payments. MultiSafepay uses a secure (https) connection for payment. This secure connection loads in a new window to guarantee security. We use leading methods of payment, including: iDeal, Bancontact, Visa, Mastercard and personal transfers.
Can I pay via PayPal?At present, 4funkyflavours no longer offers the option of paying via PayPal. What are the advantages of using PayPal over iDeal, Bancontact, Visa, Mastercard, or personal transfer? Let us know.
Can I pay later?
At present, 4funkyflavours does not offer the option of paying retrospectively.
I have not received a confirmation e-mail
Check whether the email is in your spam box. Unfortunately, we are unable to guarantee delivery of emails 100%. You can always check the status of the order and payment in your order history. If you do not have an account, or you are concerned about whether the payment has been processed successfully, please contact our customer services department.
Do items that are out of stock come back into stock?
An item that is sold out is unlikely to come back into stock, unless it is returned via another order. Items are not replenished during the course of the season.
How long do items remain in my shopping bag?
Your shopping bag is reserved for 24 hours. If you have an account, your shopping bag is saved for a longer period of time. Items in your shopping bag are not automatically reserved, you need to place an order to secure an item.