Cooling off period
When you make a purchase from 4funkyflavours' online store, you have the right to return it within 14 days of receipt without giving a reason (the so-called right of withdrawal). You may evaluate the item within this period, unless otherwise stated. The same applies if the item is reduced, or if the packaging has been opened (insofar as necessary to evaluate the item).
Please read this page carefully. It provides information about the returns policy, returning by post, or returning via an official store.
For the purposes of quality improvement, we would naturally like to know why you wish to return an item. You can state this on the returns form.
Please note: For queries about returning purchases from our concept store and outlet stores, please contact customer services.
Please complete the returns form if you wish to return an item. Read our returns policy below.
You can also send an email to our customer services department. Ensure we are able to clearly deduce from your writing that you wish to exercise your right to dissolve the contract of sale (in part or in full). Check the returns form, so that you know what information we require.
You may also send an email to our customer services department to inform us about your return, but make sure you add the mandatory return form in your return shipment!
The following rules apply when you return an item:
- If you make use of the cooling off period, you have 14 days within which to send the item back to us. You bear the costs of return postage, 4funkyflavours will only refund these costs if you received the wrong item, or the item was delivered damaged.
- If you decide to dissolve the contract of sale in full, you return the whole order and you receive the amount you paid us, including delivery charges, by return within 14 days. If you selected a more expensive delivery option at the time, you will only be refunded the cost of the standard delivery method.
- If you opt for partial dissolution of the contract of sale, you return one or some of the items ordered and you receive the amount you paid us by return within 14 days.
- We will refund the money to the same bank account you used to pay us with.
- You are liable for any depreciation in the item's value as a result of use beyond that which is necessary to evaluate the nature, characteristics and functioning of the item. You may not wash or dry the item.
Returns by post
You bear the costs of return postage, 4funkyflavours will only refund these costs of you received the wrong item, or the item was delivered damaged.
Include the fully completed returns form with the package and send it to:
4funkyflavours (online store)
FAO: Returns Department
5652 BH Eindhoven
All items are inspected on receipt and processed as quickly as possible (within 14 days). You will receive a refund for the returned item, paid into the same account from which you paid us for the original purchase. You can also receive a voucher for a future purchase instead of a refund.
If you have any other questions, please send an email to customer services.
Returning items to an official store
You will receive a confirmation of receipt in the shop and your return will be handled later at the office. All items will be inspected at the office upon receipt and processed as soon as possible (within 14 days). We will refund the money to the same bank account you used to pay us with.
No cash can be refunded in the store for purchases made in the online shop.